Frequently Asked Questions
When will I receive my order?
To keep our prices affordable, Decor comfort ships products directly from manufacturers or suppliers. This may result in slightly longer delivery times compared to average shipping. Orders are usually processed within 1–2 business days. The standard delivery time within the United States is approximately 4–6 business days.
The expected delivery time has passed – where is my order?
Most orders arrive on time, but occasional delays may happen. If 3 additional business days have passed after the estimated delivery window and your order has still not arrived, please contact us by email at: info@decor-comfort.com
How much does shipping cost?
At Decor comfort, shipping is always free on all orders – no minimum required.
How can I pay for my order?
We offer safe and reliable payment methods through trusted providers. You can pay using:
- Visa
- Mastercard
- American Express
- PayPal
Some items are missing from my order – why?
In some cases, orders are shipped in multiple packages due to weight, size, or supplier logistics. To guarantee the best quality, your items may come from different sources. If you purchased multiple products, they may arrive separately.
No worries – your order is still on its way. Remaining items usually arrive within 1–3 business days.
What if I receive a damaged package?
Unfortunately, packages may occasionally get damaged during transit. This is not the customer’s fault. If your product arrives damaged, please email our support team at info@decor-comfort.com and include photos of the damage.
Please do not return the product before sending photos. Without visual proof, we cannot provide a proper solution. Our support team will review your case quickly and offer the best resolution.
What if I ordered the wrong item or I changed my mind?
Please contact our customer support team at info@decor-comfort.com. We’ll help you find the best possible solution. If you return an item, the return shipping cost will be at your expense.
Still have questions?
✉️ Email us: info@decor-comfort.com
📱 Call us: +31 623798203